Access and use of the BIL website ("Website") is subject to the following terms and conditions of use ("Terms of Use"). By proceeding to use this website, you are deemed to have read and understood the Terms of Use and you signify your acceptance of the same.

Financial Strength Rating

All licensed insurers are required to have a financial strength rating ("FSR") from a rating agency authorised for this purpose by the Reserve Bank of New Zealand. Beneficial Insurance Limited has been rated B++ Outlook Stable by AM Best Company. The AM Best company financial strength rating scale is -

Secure Vulnerable
A++, A+ (Superior) B, B- (Fair)
A, A- (Excellent) C++, C+ (Marginal)
B++, B+ (Good) C, C- (Weak)
D (Poor)
E (Under Regulatory Supervision)
Solvency Disclosures

Sep 2020

Actual solvency capital $11,035,000

Minimum solvency capital $3,000,000

Solvency margin $8,035,000

Solvency ratio 368%


Policy Terms

All policies offered by BIL are subject to Policy Terms and Conditions. A copy of the relevant Policy Terms and Conditions for each product may be obtained from BIL.

Accuracy of Information

BIL do their best to ensure that any information, data, services, systems, articles, bulletins and other content published from time to time on the Website ("Content") is accurate and complete. However we do not warrant that the Content is accurate or complete. We therefore recommend that you check the accuracy and completeness of any Content with BIL before purchasing any Insurance products or services.


The Content of the Website is intended for general information only and should not be construed as advice regarding Insurance information. We recommend that you take appropriate professional and legal advice before entering into any binding contracts. All information quoted on the Website is indicative rather than definitive.

Terms of Use

You may use the Website and Content for your own private, non-professional use only. You may not use, copy, disseminate, distribute or re-sell the Website or Content (or any part thereof) for any commercial use or purpose whatsoever without our prior written consent. The Website and Content has been specifically designed for use solely in New Zealand because the Content relates to products and services available to residents of New Zealand only. You must not use the Website or Content in countries where it is restricted or prohibited by local laws, regulations, codes or customs.


From time to time, we may change the Terms of Use, the Disclaimer, the Privacy Policy and any other terms and conditions applicable to the Website or to any services offered by BIL. By using the Website and such services, you are deemed to have accepted any such changes.

Limitation of Liability / Disclaimer

We shall not be liable for any loss, damages, costs, claims or expenses whatsoever arising from:
  • the acts, errors or omissions of our company or our website builders
  • the accuracy or completeness of the Website or Content;
  • your use of the Website and Content otherwise than in accordance with these Terms of Use.
In no event shall we be liable for any indirect or consequential loss or damages whatsoever (including, without limitation, loss of profits) incurred by you or in respect of any claim made against you by any third party arising as a results of, or in connection with, your use of the Website or Content. The Website and Content is provided 'as is'. All warranties whether express or implied under law (including, without limitation, any warranties in relation to the Content, information, data, services, interrupted use, errors, omissions, delays, termination of service, loss of data for any reason, fitness of purpose, infringement of third party property rights) are hereby expressly excluded to the fullest extent permitted by law.


Some pages on the Website contain hypertext links to and from websites not operated or maintained by us ("Third Party Websites"). You are reminded that when you enter a Third Party Website by means of hypertext links from the Website, you will be subject to the terms and conditions of the Third Party Website you are entering. Similarly, when you enter the Website by means of hypertext links from a Third Party Website, you will be subject to these Terms of Use.

Governing Law and Jurisdiction

These Terms of use are governed by the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the courts of New Zealand.


A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.


Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, we make it available throughout our site and where personally identifiable data may be requested.

The Information We Collect

This Privacy Policy applies to all information collected or submitted on our website. On some pages, you may be able to order products, make requests, and register to receive email updates. The types of personal information collected at these pages include:
E-mail address
Phone number
Address On some pages, you can submit information about other people. In this circumstance, the types of personal information collected may include:
Phone number

How We Use Information

We use the information you provide about yourself for things such as entering an online contest, placing an order, signing up for email updates. We do not share this information with any outside parties except to the extent necessary to complete that order. We may use your contact details to communicate with you, for example, to notify you of special offers or programs you might find of interest from one or more of our related party companies. We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to provide order status and order tracking information, and to respond to queries. You may be able to register with our website if you would like to receive updates on news, events or new products or services. We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals. If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes. We will never sell your personal information to any other company. In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.

Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

Dispute Resolution Scheme

Beneficial endeavours to look after its customers; however from time to time, problems can occur. In the first instance, talk to the staff member or ask to speak with their manager. The majority of problems can usually be sorted out in this manner.

What if the problem is more serious or you are not satisfied with the manager's response?

If you are not satisfied or you think the problem is a serious one, please write to:

The Compliance Manager
Beneficial Insurance Ltd
PO Box 68548
Victoria St West
Auckland 1142

Our internal complaints policy notes that we will acknowledge your complaint within 3 days and respond, in writing, to you within 14 days. Sometimes problems need more investigation and will take longer; in such instances we will keep you informed of our progress.

What happens if you are still not satisfied?

Though we will do our utmost to resolve any problem, if you are not satisfied and we reach a deadlock, then you can contact Insurance and Financial Services Ombudsman Scheme for assistance.

Insurance and Financial Services Ombudsman Scheme

Phone: 0800 888 202

Write to: PO Box 10845, Wellington 6143