Dispute Resolution Service

Beneficial Insurance Limited ("Beneficial”) Dispute Resolution Scheme

Name of scheme:

Insurance and Financial Services Ombudsman Scheme www.ifso.nz

Who to contact with a problem:

Beneficial endeavours to look after its customers. However, from time to time, problems can occur. In the first instance, talk to the staff member or ask to speak with their manager. The majority of problems can usually be sorted out in this manner.

What if the problem is more serious or you are not satisfied with the manager's response?

If you are not satisfied or you think the problem is a serious one, please write to:

The Compliance Manager
Beneficial Insurance Ltd
PO Box 68548
Auckland 1145

Our internal complaints policy notes that we will acknowledge your complaint within 3 days and respond, in writing, to you within 14 days. Sometimes problems need more investigation and will take longer; in such instances we will keep you informed of our progress.

What happens if you are still not satisfied?

Though we will do our utmost to resolve any problem, if you are not satisfied and we reach a deadlock, then you can contact the Insurance and Financial Services Ombudsman Scheme for assistance.

Phone: 0800 888 202

Write to: PO Box 10845, Wellington 6143

Website: www.ifso.nz